Help & Support

How do I create an account?

Open PomeloKit and sign in with Apple, Google, or a one-time code sent to your email — there’s no separate password to remember. Your recordings and transcripts sync to that account.

Which devices does PomeloKit work on?

PomeloKit runs on our mobile, watch, desktop, and web apps. Sign in with the same account on each one and your library stays in sync across all of them.

How do I make my first recording?

Tap the record button to start capturing audio. When you stop, PomeloKit transcribes the conversation with speaker labels and generates a summary, action items, and highlights automatically.

My audio isn’t being captured.

Check that PomeloKit has microphone permission in your device settings, that no other app is holding the microphone, and that your input isn’t muted. Restarting the app usually clears a stuck recording session.

Can PomeloKit tell speakers apart?

Yes — transcripts include speaker labels so you can follow who said what. Clearer audio and less crosstalk produce more accurate labels; you can rename or correct speakers afterward.

Can I record a call or a video meeting?

You can record audio that reaches your device. Quality depends on your setup, and you must have the consent the law requires from everyone on the call before recording.

How accurate are transcripts and summaries?

Transcripts, summaries, action items, and highlights are generated automatically and can contain errors or omissions, including incorrect speaker attribution. Review the output before relying on it — it isn’t a certified or verbatim record.

The transcript has mistakes — can I fix them?

You can edit transcripts, titles, and speaker names within the app. Cleaner source audio — less background noise and crosstalk — gives the best results.

Is my content used to train AI models?

No. We don’t sell your recordings or transcripts, and we don’t permit our AI providers to use the substance of your content to train their generally available models. See the Privacy Policy for how your data is processed.

What’s included for free?

The free tier includes a limited number of meetings each month. Paid plans add more usage and features — you can upgrade whenever you’re ready.

How do I upgrade or cancel?

Manage your subscription from the app. If you subscribed through the Apple App Store, billing, renewals, and cancellations are handled in your Apple account settings. You can cancel any time and keep access until the end of the current billing period.

How do refunds work?

We don’t provide pro-rated refunds except where required by law. Purchases made through the App Store are subject to Apple’s refund process. If something went wrong with a charge, email support@pomelokit.com and we’ll help.

How do I delete a recording or my account?

You can delete individual recordings and transcripts at any time, and you can delete your entire account from within the app. Deleting your account removes your content, subject to the limited retention described in our Privacy Policy.

Can I export my recordings and transcripts?

Yes — you can share and export your transcripts and summaries. If you need a full copy of your data or want to exercise a privacy right, email privacy@pomelokit.com.

Who can see my recordings?

Your recordings are private to your account. They’re shared only when you choose to share them, or with the trusted service providers needed to run the Service. Details are in the Privacy Policy.